Blog / Property Management
Denise Stanley, The Complete Picture with the Complete Property Manager
For a job to be done properly you need the right tools, and whether those tools are spades and crow bars, or a stethoscope, the end result is the same - everyone works more effectively with the correct knowledge and equipment.
Property managers and their staff need up-to-date information and an effective system to run their businesses. Real Estate Consulting Solutions director Denise Stanley said The Complete Property Manager audio program was one of the most convenient and thorough ways to train staff in property management.
“It is a known fact that quality information and knowledge increases one's ability to perform duties more effectively and efficiently,” Ms Stanley explained. “Since the launch of the program hundreds of agents throughout Australia have benefited from the valuable information and ideas,” she added.
The Complete Property Manager audio program covers property management duties and tasks that property managers only really understand after years in the industry, but the in-depth learning modules break these duties down to give less experienced staff a head-start in knowledge. First National principal Karen Joseph said learning never stopped, no matter what point in the agent's career. "Even with my 15 years of experience and being the principal of an agency, I found that I was doing things that were not 100 per cent compliant. Property management can be like Chinese whispers and you don’t want your staff falling into these practices. The Complete Property Manager takes out the guess work and I would recommend the program to everyone," Ms Joseph said. Ms Stanley said the audio program could save time and money, especially when used as an in-house training resource, a view that was backed up by Burke & Smythe office manager Debbie Quick.
"The program enabled us to improve efficiency, be more organised and manage our time. It addressed each aspect of property management step-bystep and was easy to follow," Ms Quick said.
Listening to audio training while driving is a popular solution for real estate agents as they spend so much time driving between appointments. Robert Horder from PRDnationwide said his staff listened while driving and then shared their thoughts with fellow staffers back in the office.
"The convenient and affordable means of training meant that staff didn’t have to leave the office for training. It’s a great reference tool to go back to and the role playing helped make the learning relative," Mr Horder said.
Covering property management fundamentals and principals that have been practiced worldwide for decades, The Complete Property Manager audio program is invaluable for property managers, sales agents, trainers and students. Experienced, qualified agents have been interviewed for program, along with landlords and tenants to give the complete picture. Complete Property Training director Peter Ford said the role plays covered real examples, making it a useful program.
“I would recommend The Complete Property Manager to all offices as an excellent training resource that covers all the bases," Mr Ford said.
For more information about The Complete Property Manager Audio Program visit www.realestateacademy.com.au or call 1300 367 412.
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