Blog / Vendor Management
Lee Woodward, Using SMS as a Quick Vendor Communication Tool
Short Messaging Systems (SMS) is another powerful method of effective communication with your client.
SMS’s are available in template format on your Complete Data system, giving you the opportunity to delegate the task to another member of your team. Moreover, Complete Data has the capability of sending a bulk SMS to a group of vendors at the same time. Imagine a client is heading to work at 8:15 in the morning and they receive the following SMS from you:
"Good Morning Sally, I will be in the office until 11.45am today. Please call me if you need anything. I will keep you fully updated with the progress. Have a great day, regards Lee."
The same SMS (personalised for each client) could be sent to all your current vendors at once. Although the SMS is sent from Complete Data by another team member on your behalf, the message is personal and the client would never know that you didn’t write it yourself. Should they reply to your SMS, it will even be sent back to your personal mobile phone!
When the client returns home and is asked by their partner if they have heard from the agent today, their answer would be an unequivocal “yes”. And you didn’t have to do a thing!
We are sure you would agree that this is a truly brilliant communication from an absolute professional.
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