Blog / Vendor Management
Which is the best property management software for you?
We surveyed some of the biggest players in the property management software market and this is what we found…
Console www.console.com.au
Console’s GatewayLive solution is a full real estate office management solution. It includes all of the features you need to run an efficient business including trust accounting, contact management, inspections, maintenance, property marketing, business process automation, landlord and tenant portals, business intelligence and reporting. GatewayLive also includes specialist modules for both holiday letting and commercial property management at no additional cost as well as an optional sales management module which is unique in the market place. GatewayLive’s main difference is its ability to be completely tailored to a business’ specific processes. Whether you are running a small portfolio, or a multi-trust, multi-office task-based mega rent roll, GatewayLive is built to optimise even the most complex of workflows. Fiona McEachran Marketing Manager says, "But it’s not just the technical solution that we work hard on; we also have a focus on customer support and training to ensure that our customers get the most out of their solution and are constantly improving their business as a result."
Customisation:
Customisation is where GatewayLive excels. For accessibility you can customise the screen colours, font style and size. However the power lies in the unique structure within the core product that allows people to create custom data fields. This allows an agency to capture critical business information that is unique to them. This is then coupled with our powerful custom views which allow customers to retrieve that information easily.
Upgrades:
Console has a two-tiered release process. This allows customers access to new features as soon as they are available and allows Console to gather and adapt to feedback on new features sooner, so they are constantly improving their product offering.
Support:
Support is available 7 days a week - via telephone, email and live chat Monday to Friday, and email support on Saturday and Sunday. A knowledge base called ‘myConsole’ which has thousands of articles on how to get the best out of the product is also available. Most support staff have been with Console for many years and there is a team of specialist consultants that can deliver tailored improvement programmes either on-site at a client’s office or via remote video link.
Level of skill:
Easy to use. Console has a similar interface design to products like Outlook which helps people navigate the product easily. There are also built-in wizards that both automate repetitive tasks and save time.
Price:
Console is unique. Pricing is an all-inclusive figure. Customers are not charged extra for the mobile inspections application or commercial or holiday modules.
Property Tree www.propertytree.com
PropertyTree is Australia and New Zealand’s first cloud based property management solution. Being cloud based means that it is accessible at any time, from any device! Access your data on the road, from home or even overseas, providing you and your business with the ultimate flexibility. PropertyTree grows with your business, with new features released every month. Our goal is to provide you with state of the art technology, features and integrations to help you run the best real estate business possible. The best part? Being cloud based means that we do all the work for you; you’ll never need to upgrade your software again! The simple web based interface makes PropertyTree easy to set up, learn and use. PropertyTree is developed by Rockend, the leader in property software. With over 37 years of industry experience, Rockend develops trustworthy and reliable software.
Customisation:
Rockend developed PropertyTree with the needs of the market in mind, minimising the need for customisation. Clients are able to customise parts of PropertyTree to promote their business, such as statements and reports. Franchise skins are also available so clients can personalise PropertyTree to match their brand.
Upgrades:
PropertyTree is updated every month. As the software is online, you don’t need to do anything to access the latest version, it’s always up to date! PropertyTree is constantly being updated. We have scheduled releases on the second Tuesday of every month and the best thing is that you dont have to do a thing, we do it all for you! A couple of hours of downtime and when you next log in our new enhancements and features are there. You will be greated by an in-app message with details of what has been released. It's so simple, if you want a preview, attend the FREE Training Webinar or register to receive a recording that you can watch in your own time or read the What's New in this Release? and Release Notes in the Knowledge Base.
Support:
Support services are available 5 days a week, 12 hours each day. Clients can contact the team via phone, email, our website and live online chat. Additional support material is available in the online Knowledge Base. Rockend support is renowned for customer service, winning several national Customer Service Institute of Support awards, including the National Service Charter Award in 2014. The Rockend team collectively have over 1650 years of experience in the real estate industry, so clients have a team of experts at their disposal.
Level of skill:
The more training you undergo, your confidence with our product will grow! Achieving a high amount of productivity!
Our training options include One on One, online training and onsite training. Training is always available when you want. You should consider what time you and your team have in a week to conduct training.
Price:
With PropertyTree there are three tiered packages which range from $250 per month for standard, $500 a month for Premium and $1200 a month for Premium Plus, all of which are priced depending on the number of properties you have. There is also a one off setup fee starting from $250.
For full pricing details visit https://www.propertytree.com/rental-property-software-pricing/
Rockend REST Professional www.rockend.com.au
REST Professional is the most widely used property management software in Australia. REST Professional boasts a robust feature set with the overall goal of automating mundane tasks. The software can be used onsite or in the cloud, allowing users to access it from anywhere. REST Professional is scalable to any size and has features to help an office run every aspect of property management, including trust accounting, residential and commercial features and sales trust. Integration is a key benefit of the software, with time saving connections to Direct Connect and REI forms in all states where the online forms technology is used. REST Professional is differentiated by its consistent reliability and stability, constant product releases and award winning customer service. Key features include: Online Owner and Tenant Portals, allowing your clients to access their own information, meaning your office is now open 24/7 REST Mobile is an app that allows you to access your database on the run Automated KPI Reports help you build a better business. “People are passionate about REST Professional. It has all and more functionality than you will ever need and provides a robust platform for continued growth,” says Alister Maple- Brown, CEO of Rockend.
Customisation:
REST Professional is designed for real estate agents, by real estate agents, minimising the need to customise any features. Clients are able to customise reports, statements and their online portals, choosing which information to publish and giving them a look and feel to match their own website and branding.
Upgrades:
New features are released every four to six weeks. All releases go through a structured testing process so new features work first time, every time. A key benefit of PropertyTree being online is that you don’t have to manually upgrade the software; it is automatically done so you’re always on the latest version.
Support:
An integrated online Knowledge Base means that you can get the answers you need 24/7. Their support team is also available to assist 5 days a week. Free online training is offered every month. Rockend support is renowned for customer service, winning several national Customer Service Institute of Support awards, including the National Service Charter Award in 2014. The Rockend team collectively have over 1650 years of experience in the real estate industry, so clients have a team of experts at their disposal.
Level of skill:
Easy to use. PropertyTree is has a very simple user interface and has been designed to be user friendly and require minimal training.
Price:
Price is determined by the number of properties that you manage. There is a small fee associated with set up, which includes online assistance from the team.
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