The Complete Property Management Day 2025

As a Property Manager, building quality relationships with landlords, investors and tenants is essential to maintaining and generating business. And exceptional communication is the key to doing that well. Why? Because communication is the number one reason we win or lose business. Do it well, and you will keep the rent roll growing through happy clients, tenants and referrals. Do it badly, however, and risk losing business to your competitors. 

The question is, how can you deliver exceptional communication when your role is so busy and complex? After all, unless you are part of a large property management team, you’re often required to wear multiple hats, from BDM to property marketer, manager and trust accountant.

The most successful Property Managers don't have access to more hours in a day than everyone else. They optimise their time by working with a proven system that offers the structure, sequence and resources they need to be systemised, efficient, effective in their communication and proactive in their service delivery. As a result, they keep more clients happy, win more business and enjoy long-term, rewarding, and financially lucrative careers.

Hosted by Lee Woodward and delivered by Nathan Pensini, a seasoned professional with a successful and deeply fulfilling career in property management for the last 20 years, this one-day training event introduces a purpose-built Property Management Framework. This framework offers visibility over the entire property management life cycle, bringing discipline, structure and greater ease to everything you do. By attending, you can learn from the best in the industry and pave the way for a successful future in property management. 

Get ready to turbocharge your productivity, excel in your communication, smash your KPIs and enjoy a bright future in property management.

Who should attend?

• Property Managers
• Business Development Managers (BDMs)
• Leasing Agents

The course is also relevant for Senior Property Managers, Team Leaders and Principals. Attending as a team is highly beneficial as it ensures everyone returns to the office working to the same system. 

The deliverables

• Be introduced to The Property Management Framework, which follows the natural sequence of:
  • ​Generating Business
  • Letting a Property
  • Managing a Property
  • Ending a Management
• Gain visibility around the critical milestones within each stage of the sequence and the various assets included in the Framework to help you excel in your role.
• Learn that everyone in property management is also a Business Development Manager and why.
• Be introduced to the psychology of communication.
• Understand the difference between landlords and investors and why both groups require different communication styles. 
• Learn why brilliant communication with all stakeholders is critical and some effective communication strategies targeting landlords, investors and tenants.

As a bonus, you will receive six months’ complimentary access to the Property Management Framework, including all its digital assets – from podcasts, scripts and dialogues and letter and email templates to checklists, step-by-step instructions and more – essentially everything you need to excel in your role. Once the complimentary access expires, you will have the opportunity to subscribe to the Framework on an annual basis.

About Lee Woodward

Lee is renowned for bringing a fresh perspective to the challenges faced by real estate professionals. His gift is to take a problem, visualise the solution, drill down to the detail and create a system or method that transforms the challenge into an actionable opportunity. He designed and developed the Property Management Framework in response to demand and following the enormous success of the Complete Working Plan and Business Framework for sales.

About Nathan Pensini

Nathan is a seasoned property management real estate trainer with two decades of industry expertise. Renowned for his in-depth knowledge and innovative approaches, he specialises in the growth and development of property managers, offering tailored solutions that enhance their skills and performance. His proficiency extends to the creation and implementation of effective systems and procedures, ensuring streamlined operations and increased efficiency.